Terms Of Business

Please find below our Terms and Conditions of Business, if you have any questions please Contact Us.

Terms & Conditions of our services

Unless otherwise agreed in writing, services provided shall be subject to the following terms and conditions:

 

Execution of Works

 1.1) All work where applicable, will be executed fully in compliance with applicable Building Regulations and BS7671 in force at the time of the work, particularly in respect of work in dwellings to allow the legal Part P obligations to be met. Where a client requires deviation from such regulations, a written instruction and record will be required.

 

1.2) Where work is to extend or modify existing circuits, costs quoted assume that the existing installation is in adequate condition and complies with minimum current regulations. Any works needed to bring the necessary parts of the existing
installation up to the required standard will be at additional cost.

 

1.3) Where work is to replace or install additional protective devices such as RCD’s, RCBO’s and AFDD’s either individually or part of a distribution board change, costs quoted assume that the existing installation is in adequate condition and complies with minimum current regulations. Any investigation and remedial works found required to bring the necessary parts of the existing installation up to standard will be at additional cost.

 

1.4) Unless specifically stated, work shall be completed; During normal working hours (Monday-Friday 8am-5pm). In an


effective and uninterrupted manner – This includes access to all areas required at all times, without limitation unless agreed prior to work commencing. If at any time this is impeded through no fault of TECC additional costs will be occurred, to be payable by the client at a cost of £40 
per hour. Clearing and/or moving of furniture and other items blocking access to work areas are not included, these should be removed prior to any work commencing.

 

1.5) Whilst Carrying out an Electrical works, some circuits may require isolation prior to works commencing. Although TECC will work with the client to minimise any disruption; TECC willl not be held responsible for any loss of productivity whilst working for the client. All markings and circuits descriptions will be assumed as correct and TECC shall not be held responsible for any loss of productivity or data loss should this occur.

 

1.6) A quotation is made on the assumption that the work requested is reasonably capable of being carried out. If on inspection this is found in our opinion not to be the case, we will advise you to this effect as soon as reasonably practicable and may offer you a reconditioned or new substitute on terms to be agreed. If you give a general instruction for repairs without specifying the particular service or replacement parts, we will be entitled to carry out such repairs or, modifications or service as in our opinion are necessary to put the customer’s equipment in good working order. We will then make an appropriate charge for the work and parts provided.

 

1.7) Every effort will be made to meet the requirements of the customer; however, we accept no responsibility for any delay in the execution of work or inconvenience caused due to non-delivery or shortage of materials or other causes beyond our
control.

 

1.8) On the rare occasion that an engineer is either delayed or unable to attend at an agreed time and date due to illness/overrunning works then a new appointment will be offered at the soonest convenience. We accept no responsibility for any additional costs or charges caused.

 

Exclusions

 2.1) Where carpet or flooring coverings may require lifting to allow concealed installation work, no charge is made for this service, with best endeavours being made to avoid damaging them and to refit them to an acceptable standard. However, consideration of employing a specialist fitter may be prudent, at your cost to affect a fully satisfactory reinstatement.

 

2.2) Except where detailed, builders work (creating of holes larger than 70mm diameter, creating of support structures, etc) are not included.

 

2.3) Although every care and attention will be taken whilst carrying out work on-site, we do not accept responsibility, or remain liable, for damage to plaster work, decorations, wallpaper, carpets, flooring or any other on-site structural feature. Inspection and access holes, the cutting of wiring channels, drilling and other works made to accommodate installations will be made good to the best of our ability. Customers should make their own arrangements to return the property to a permanently finished and decorated state.

 

2.4) Any additional work not covered in our quoted costs will attract additional time charge rate of £40.00 per hour plus


materials cost including any additional travel time incurred – this will be measured to/from our Head Office, Unit 17 Dorcan Business Village, Murdock Road, Swindon, SN3 
5HY.

 

2.5) At time of booking you will be asked to confirm whether of not parking is available at the location of the works being carried out. If parking has been confirmed by yourself the client and parking is not available on arrival on site, additional
labour costs may be charged along with a cost for parking itself. 
 

 

2.6) When carrying out an Electrical Installation Condition Report (EICR), the amount sampling for the inspection of
accessories such as sockets and switches shall be carried out in-line with BS7671/Guidance note 3.

 

Licenses

 3.1 Any license, permit or parking permit or other authority necessary for any execution of the work shall be obtained by the client prior to work commencing.

 

Quotations/Prices

 4.1) Our quotation provides an indication to you of the items on which you may place an order, but no order from you as a result of a quotation (or otherwise) shall be binding upon us unless it is accepted or confirmed by us.

 

4.2) Provided your order is placed within thirty days of the date of the quotation, the price contained on the quotation shall be valid unless the quotation states otherwise. If your order is not placed in that period, then if any change shall occur after that in the costs of any materials, labour, transport or other items, including overheads, which we have to pay or incur for the performance of the contract, then you will pay the resultant price.

 

4.3) If delivery and performance are postponed at your request or by circumstance within your control you will pay all resulting costs and expenses we incur.

 

4.4) We will charge for all work carried out at your request, whether exploratory or otherwise and, in particular, we reserve the right to instruct our employees or agents to work overtime to comply with your delivery requirements in which case we may charge you the cost of such overtime.

 

4.5) Quotes will be procuded based on the information provided by yourself the client being correct, if this is found not to be the case then any additional costs to carry out all extra works to complete the original works requested, will be charged
to yourself the client.

 

4.6) All figures quoted for materials are subject to VAT at the prevailing rate.

 

Designs Drawings and Specifications

 5.1) You shall be responsible for the accuracy of any designs, specifications and other data, which you or your employees or agents supply to us, which we use in connection with the services we supply, even if we examine, inspect or comment upon them. You will hold us harmless against any liability to a third party which we may incur as a result of carrying out the services in accordance with your instructions or your designs, drawings, specifications or other data.

 

Call Outs

 6.1) Where necessary The Electrical Compliance Collective Ltd will try to attend short notice callouts when loss of power or damage has occurred at the earliest convenience. There is an initial charge, which also covers the first hour on site. This


allows for either the completion of minor work, or, in respect of major work, a visual inspection of the existing installation and a record to be made of the proposed work. Subsequent working hours are charged at an hourly rate unless, following the first site visit, a fixed rate charge for the job has been agreed by both parties.

 

6.2) While The Electrical Compliance Collective Ltd carries normal stock and sundry items expected of an electrician, and other non-stock items can be pre-ordered, should physical sourcing/collection of special materials/items outside of this range become necessary, this time will be charged as part of our hourly rates.

 

Risk and Title of Goods and Property

 7.1)The risk in all goods and equipment supplied shall pass to the client upon delivery.

 

7.2) All goods supplied shall remain the property of The Electrical Compliance Collective Ltd until all sums due have been paid in full.

 

7.3) The client is responsible for ensuring that the property is insured for the duration of the installation work.

 

Photographs

 8.1) We reserve the right to take photographs and video of completed works for our records and for use in our portfolio unless requested in writing prior to commencement not to.

 

Staff Welfare and Use of Utilities

 9.1) The Electrical Compliance Collective Ltd must have use of working toilets, basin with hot running water and sanitising liquids such soap or alcohol gel to be provided by yourself the client free of charge. Should this not be available we reserve the right for engineers to travel to the nearest open public facilities, to be charged and £40 an hour to yourself the client.

 

9.2) Where necessary The Electrical Compliance Collective Ltd will require the use of utilities including water and electricity for the powering of drills and other equipment, as well as the charging of batteries and company devices such as phones, tablets, testers ect. free of charge to The Electrical Compliance Collective Ltd.

 

Warranty

 10.1) The Electrical Compliance Collective Ltd warrants its installation work to be defect free for a period of twelve months from invoice date. Such cover does not extend to goods not supplied by The Electrical Compliance Collective Ltd, physical damage

to products, or any instance where the original installation has been altered or tampered with subsequently by third parties.

 

10.2) All materials and products supplied by The Electrical Compliance Collective Ltd are covered by full manufacturers’ warranties – these vary between manufacturers. Where applicable we will return products to suppliers but the labour cost for this is billable outside of our 12 month installation warranty.

 

10.3) We will take up any complaint relating to materials or products with the manufacturer on your behalf.

 

Dispute Resolution

 11.1) In the event of a dispute, mediation is to be the preferred method of resolution.

 

11.2) Payment for full contract amount to be paid within 14 days of completion regardless of any unresolved disputes

 

11.3) In the unlikely event of a complaint, any remedial works or inspections will be undertaken by The Electrical Compliance Collective Ltd’s employees or selected sub contractors. We do not pay for others to complete such tasks.

 

Termination of this Contract

 12.1) We may bring this contract to an end if you fail to comply with your obligations under this contract, within seven days of having been notified by us of the relevant failure.

 

12.2) We may bring this contract to an end immediately if you are the subject of a petition for a bankruptcy order, or you become insolvent or enter into any composition, scheme or arrangement with your creditors.

 

12.3) If you are a corporation or other legal person, we may bring this contract to an end immediately if a receiver (including an administrative receiver) is appointed over any of your assets or an application is made to appoint an administrator for you.

 

12.4) If you are in partnership, we may bring this contract to an end immediately if the partnership is dissolved.

 

12.5) We may also terminate this contract if any proceedings relating to your insolvency are commenced in any country.

 

12.6) If this agreement ends for any reason, we will be entitled to remove all of our equipment from your premises or from site. You will remain liable to us for any sums which you have not paid, for all work done up to date of termination and for any other breaches of this contract. Assignment/ThirdParties

 

13.1) You will not assign your rights under this agreement without our express written approval. We may sub-contract the provision of certain aspects of the services at our discretion. No third party shall acquire any rights under this contract except
as specifically stated in these conditions.

 

Cancellation charges

 14.1) Please be aware that if you need to cancel or re-arrange the appointment then we require 72 hours’ notice. (Mon-Fri working days only) If an appointment is cancelled within less than the 72 hours’ notice a cancellation charge will be incurred

for the time booked out for our technicians. The cancellation charge will be £82.50. If the appointment is cancelled on the day or at the site of testing a charge of £99.99 will be charged.

 

Payment Terms

 15.1) Payment terms are 14 days from job completion date if the amount is above £100. If amount is below £100 payment on the day is needed this can be done by, cash, card payment or BACS. If clients have longer payment structures, please discuss with our main office on the day of the invoice being created this can then be added to your account. Overdue payments for the service we offer will incur extra charges if not received within the payment terms agreed, these are in line with government regulations. An admin fees are based on the money owed, anything up to £999.99 will incur £40 anything over £999.99 will incur £70.

Repairs And Replacements

Any replacement plugs, and fuses will be charged at the following rates:

Fuse – £0.30 per fuse

Standard white plug – £4.00 per plug

Yellow 110v 16amp plug – £6.50 per plug

Blue 230v 16amp plug – £7.00 per plug

2 gang ext box – £4.00

4 gang ext box – £6.00

3 core extension cable – £1.00 per metre

These fees will be charged at time of invoicing, if paying on the day please make sure you have the correct amount before making payment to either the technicians or to the head office.

Labelling

While carrying out the Portable Appliance Testing each item will be labelled with a barcode. We can also include the following information on the label:

If item passed or Failed

Date item was tested

ID Number which will correspond with the report provided once payment has been received.

Telephone No.

For construction equipment we do offer the following:

Wrap around water resistant labels – £0.08 per label

Clip on plastic tags – £0.95 per label

Please be aware if these labels are required the office staff need to be made aware of this at least one week prior to the appointment taking place.

Personalised labels can be designed at a cost £0.03 this can include information such as, Client Name, Client No. Please see table for designs which can be amended to suit the client.

Non-productive Testing

We reserve the right to charge an hourly rate of £27.50 per hour per technician for non-productive time, this would be where the technician is unable to perform testing due to circumstances outside of their control. Or where a technician is stood waiting around for rooms to be made available at a much later time than expected. This is where providing floor plans makes the testing run a lot smoother at the clients site.

Contact Us

If you have any questions please contact us HERE.